# 🎫 Tickets

## POST /v2/api/external/{ApiID}/createTicket

> CreateTicketWebmail

```json
{"openapi":"3.0.0","info":{"title":"Postman v3","version":"1.0.0"},"tags":[{"name":"🎫 Tickets"}],"servers":[{"url":"https://{{baseurl}}"},{"url":"https://{{BaseUrl}}"}],"security":[{"bearerAuth":[]}],"components":{"securitySchemes":{"bearerAuth":{"type":"http","scheme":"bearer"}}},"paths":{"/v2/api/external/{ApiID}/createTicket":{"post":{"tags":["🎫 Tickets"],"summary":"CreateTicketWebmail","requestBody":{"content":{"application/json":{"schema":{"type":"object","properties":{"body":{"type":"string"},"email":{"type":"string"},"channelId":{"type":"number"},"externalKey":{"type":"string"},"userId":{"type":"number"},"status":{"type":"string"},"name":{"type":"string"},"firstName":{"type":"string"},"lastName":{"type":"string"}}}}}},"parameters":[{"name":"ApiID","in":"path","schema":{"type":"string"},"required":true}],"responses":{"200":{"description":"Successful response","content":{"application/json":{}}}}}}}}
```

## POST /v2/api/external/{ApiID}/updatequeue

> SetQueue

```json
{"openapi":"3.0.0","info":{"title":"Postman v3","version":"1.0.0"},"tags":[{"name":"🎫 Tickets"}],"servers":[{"url":"https://{{baseurl}}"},{"url":"https://{{BaseUrl}}"}],"security":[{"bearerAuth":[]}],"components":{"securitySchemes":{"bearerAuth":{"type":"http","scheme":"bearer"}}},"paths":{"/v2/api/external/{ApiID}/updatequeue":{"post":{"tags":["🎫 Tickets"],"summary":"SetQueue","requestBody":{"content":{"application/json":{"schema":{"type":"object","properties":{"ticketId":{"type":"number"},"queueId":{"type":"number"}}}}}},"parameters":[{"name":"ApiID","in":"path","schema":{"type":"string"},"required":true}],"responses":{"200":{"description":"Successful response","content":{"application/json":{}}}}}}}}
```

## POST /v2/api/external/{ApiID}/updatetag

> SetTag

```json
{"openapi":"3.0.0","info":{"title":"Postman v3","version":"1.0.0"},"tags":[{"name":"🎫 Tickets"}],"servers":[{"url":"https://{{baseurl}}"},{"url":"https://{{BaseUrl}}"}],"security":[{"bearerAuth":[]}],"components":{"securitySchemes":{"bearerAuth":{"type":"http","scheme":"bearer"}}},"paths":{"/v2/api/external/{ApiID}/updatetag":{"post":{"tags":["🎫 Tickets"],"summary":"SetTag","requestBody":{"content":{"application/json":{"schema":{"type":"object","properties":{"ticketId":{"type":"number"},"tag":{"type":"number"}}}}}},"parameters":[{"name":"ApiID","in":"path","schema":{"type":"string"},"required":true}],"responses":{"200":{"description":"Successful response","content":{"application/json":{}}}}}}}}
```

## POST /v2/api/external/{ApiID}/updateticketinfo

> SetTicketInfo

```json
{"openapi":"3.0.0","info":{"title":"Postman v3","version":"1.0.0"},"tags":[{"name":"🎫 Tickets"}],"servers":[{"url":"https://{{baseurl}}"},{"url":"https://{{BaseUrl}}"}],"security":[{"bearerAuth":[]}],"components":{"securitySchemes":{"bearerAuth":{"type":"http","scheme":"bearer"}}},"paths":{"/v2/api/external/{ApiID}/updateticketinfo":{"post":{"tags":["🎫 Tickets"],"summary":"SetTicketInfo","requestBody":{"content":{"application/json":{"schema":{"type":"object","properties":{"ticketId":{"type":"number"},"userId":{"type":"number"},"status":{"type":"string"},"queueId":{"type":"string","nullable":true},"typebotStatus":{"type":"boolean"},"chatgptStatus":{"type":"boolean"},"dialogflowStatus":{"type":"boolean"},"difyStatus":{"type":"boolean"},"n8nStatus":{"type":"boolean"},"chatFlowId":{"type":"string","nullable":true}}}}}},"parameters":[{"name":"ApiID","in":"path","schema":{"type":"string"},"required":true}],"responses":{"200":{"description":"Successful response","content":{"application/json":{}}}}}}}}
```

## POST /v2/api/external/{ApiID}/showticket

> ShowTicketInformation

```json
{"openapi":"3.0.0","info":{"title":"Postman v3","version":"1.0.0"},"tags":[{"name":"🎫 Tickets"}],"servers":[{"url":"https://{{baseurl}}"},{"url":"https://{{BaseUrl}}"}],"security":[{"bearerAuth":[]}],"components":{"securitySchemes":{"bearerAuth":{"type":"http","scheme":"bearer"}}},"paths":{"/v2/api/external/{ApiID}/showticket":{"post":{"tags":["🎫 Tickets"],"summary":"ShowTicketInformation","requestBody":{"content":{"application/json":{"schema":{"type":"object","properties":{"number":{"type":"string"}}}}}},"parameters":[{"name":"ApiID","in":"path","schema":{"type":"string"},"required":true}],"responses":{"200":{"description":"Successful response","content":{"application/json":{}}}}}}}}
```

## POST /v2/api/external/{ApiID}/showticketchatbot

> ShowTicketInformationChatBot

```json
{"openapi":"3.0.0","info":{"title":"Postman v3","version":"1.0.0"},"tags":[{"name":"🎫 Tickets"}],"servers":[{"url":"https://{{baseurl}}"},{"url":"https://{{BaseUrl}}"}],"security":[{"bearerAuth":[]}],"components":{"securitySchemes":{"bearerAuth":{"type":"http","scheme":"bearer"}}},"paths":{"/v2/api/external/{ApiID}/showticketchatbot":{"post":{"tags":["🎫 Tickets"],"summary":"ShowTicketInformationChatBot","requestBody":{"content":{"application/json":{"schema":{"type":"object","properties":{"number":{"type":"string"}}}}}},"parameters":[{"name":"ApiID","in":"path","schema":{"type":"string"},"required":true}],"responses":{"200":{"description":"Successful response","content":{"application/json":{}}}}}}}}
```

## POST /v2/api/external/{ApiID}/showallticket

> ShowAllTicketInformation

```json
{"openapi":"3.0.0","info":{"title":"Postman v3","version":"1.0.0"},"tags":[{"name":"🎫 Tickets"}],"servers":[{"url":"https://{{baseurl}}"},{"url":"https://{{BaseUrl}}"}],"security":[{"bearerAuth":[]}],"components":{"securitySchemes":{"bearerAuth":{"type":"http","scheme":"bearer"}}},"paths":{"/v2/api/external/{ApiID}/showallticket":{"post":{"tags":["🎫 Tickets"],"summary":"ShowAllTicketInformation","requestBody":{"content":{"application/json":{"schema":{"type":"object","properties":{"number":{"type":"string"}}}}}},"parameters":[{"name":"ApiID","in":"path","schema":{"type":"string"},"required":true}],"responses":{"200":{"description":"Successful response","content":{"application/json":{}}}}}}}}
```

## POST /v2/api/external/{ApiID}/showAllMessages

> ShowAllMessages

```json
{"openapi":"3.0.0","info":{"title":"Postman v3","version":"1.0.0"},"tags":[{"name":"🎫 Tickets"}],"servers":[{"url":"https://{{baseurl}}"},{"url":"https://{{BaseUrl}}"}],"security":[{"bearerAuth":[]}],"components":{"securitySchemes":{"bearerAuth":{"type":"http","scheme":"bearer"}}},"paths":{"/v2/api/external/{ApiID}/showAllMessages":{"post":{"tags":["🎫 Tickets"],"summary":"ShowAllMessages","requestBody":{"content":{"application/json":{"schema":{"type":"object","properties":{"ticket":{"type":"string"}}}}}},"parameters":[{"name":"ApiID","in":"path","schema":{"type":"string"},"required":true}],"responses":{"200":{"description":"Successful response","content":{"application/json":{}}}}}}}}
```

## POST /v2/api/external/{ApiID}/updateTicketChannel

> UpdateTicketChannel

```json
{"openapi":"3.0.0","info":{"title":"Postman v3","version":"1.0.0"},"tags":[{"name":"🎫 Tickets"}],"servers":[{"url":"https://{{baseurl}}"},{"url":"https://{{BaseUrl}}"}],"security":[{"bearerAuth":[]}],"components":{"securitySchemes":{"bearerAuth":{"type":"http","scheme":"bearer"}}},"paths":{"/v2/api/external/{ApiID}/updateTicketChannel":{"post":{"tags":["🎫 Tickets"],"summary":"UpdateTicketChannel","requestBody":{"content":{"application/json":{"schema":{"type":"object","properties":{"ticketId":{"type":"number"},"whatsappId":{"type":"number"},"channel":{"type":"string"}}}}}},"parameters":[{"name":"ApiID","in":"path","schema":{"type":"string"},"required":true}],"responses":{"200":{"description":"Successful response","content":{"application/json":{}}}}}}}}
```

## POST /v2/api/external/{ApiID}/createNotes

> CreateNotes

```json
{"openapi":"3.0.0","info":{"title":"Postman v3","version":"1.0.0"},"tags":[{"name":"🎫 Tickets"}],"servers":[{"url":"https://{{baseurl}}"},{"url":"https://{{BaseUrl}}"}],"security":[{"bearerAuth":[]}],"components":{"securitySchemes":{"bearerAuth":{"type":"http","scheme":"bearer"}}},"paths":{"/v2/api/external/{ApiID}/createNotes":{"post":{"tags":["🎫 Tickets"],"summary":"CreateNotes","requestBody":{"content":{"application/json":{"schema":{"type":"object","properties":{"notes":{"type":"string"},"ticketId":{"type":"number"},"userId":{"type":"number"},"idFront":{"type":"string"}}}}}},"parameters":[{"name":"ApiID","in":"path","schema":{"type":"string"},"required":true}],"responses":{"200":{"description":"Successful response","content":{"application/json":{}}}}}}}}
```

## POST /v2/api/external/{ApiID}/updateNote

> UpdateNote

```json
{"openapi":"3.0.0","info":{"title":"Postman v3","version":"1.0.0"},"tags":[{"name":"🎫 Tickets"}],"servers":[{"url":"https://{{baseurl}}"},{"url":"https://{{BaseUrl}}"}],"security":[{"bearerAuth":[]}],"components":{"securitySchemes":{"bearerAuth":{"type":"http","scheme":"bearer"}}},"paths":{"/v2/api/external/{ApiID}/updateNote":{"post":{"tags":["🎫 Tickets"],"summary":"UpdateNote","requestBody":{"content":{"application/json":{"schema":{"type":"object","properties":{"noteId":{"type":"number"},"notes":{"type":"string"}}}}}},"parameters":[{"name":"ApiID","in":"path","schema":{"type":"string"},"required":true}],"responses":{"200":{"description":"Successful response","content":{"application/json":{}}}}}}}}
```

## GET /v2/api/external/{ApiID}/listNotes

> ListNotes

```json
{"openapi":"3.0.0","info":{"title":"Postman v3","version":"1.0.0"},"tags":[{"name":"🎫 Tickets"}],"servers":[{"url":"https://{{baseurl}}"},{"url":"https://{{BaseUrl}}"}],"security":[{"bearerAuth":[]}],"components":{"securitySchemes":{"bearerAuth":{"type":"http","scheme":"bearer"}}},"paths":{"/v2/api/external/{ApiID}/listNotes":{"get":{"tags":["🎫 Tickets"],"summary":"ListNotes","parameters":[{"name":"ticketId","in":"query","schema":{"type":"integer"},"description":"ID do ticket"},{"name":"ApiID","in":"path","schema":{"type":"string"},"required":true}],"responses":{"200":{"description":"Successful response","content":{"application/json":{}}}}}}}}
```

## POST /v2/api/external/{ApiID}/addTag

> AddTag

```json
{"openapi":"3.0.0","info":{"title":"Postman v3","version":"1.0.0"},"tags":[{"name":"🎫 Tickets"}],"servers":[{"url":"https://{{baseurl}}"},{"url":"https://{{BaseUrl}}"}],"security":[{"bearerAuth":[]}],"components":{"securitySchemes":{"bearerAuth":{"type":"http","scheme":"bearer"}}},"paths":{"/v2/api/external/{ApiID}/addTag":{"post":{"tags":["🎫 Tickets"],"summary":"AddTag","requestBody":{"content":{"application/json":{"schema":{"type":"object","properties":{"ticketId":{"type":"number"},"tagId":{"type":"number"}}}}}},"parameters":[{"name":"ApiID","in":"path","schema":{"type":"string"},"required":true}],"responses":{"200":{"description":"Successful response","content":{"application/json":{}}}}}}}}
```

## POST /v2/api/external/{ApiID}/removeTag

> RemoveTag

```json
{"openapi":"3.0.0","info":{"title":"Postman v3","version":"1.0.0"},"tags":[{"name":"🎫 Tickets"}],"servers":[{"url":"https://{{baseurl}}"},{"url":"https://{{BaseUrl}}"}],"security":[{"bearerAuth":[]}],"components":{"securitySchemes":{"bearerAuth":{"type":"http","scheme":"bearer"}}},"paths":{"/v2/api/external/{ApiID}/removeTag":{"post":{"tags":["🎫 Tickets"],"summary":"RemoveTag","requestBody":{"content":{"application/json":{"schema":{"type":"object","properties":{"ticketId":{"type":"number"},"tagId":{"type":"number"}}}}}},"parameters":[{"name":"ApiID","in":"path","schema":{"type":"string"},"required":true}],"responses":{"200":{"description":"Successful response","content":{"application/json":{}}}}}}}}
```

## POST /v2/api/external/{ApiID}/sendPresence

> SendPresence

```json
{"openapi":"3.0.0","info":{"title":"Postman v3","version":"1.0.0"},"tags":[{"name":"🎫 Tickets"}],"servers":[{"url":"https://{{baseurl}}"},{"url":"https://{{BaseUrl}}"}],"security":[{"bearerAuth":[]}],"components":{"securitySchemes":{"bearerAuth":{"type":"http","scheme":"bearer"}}},"paths":{"/v2/api/external/{ApiID}/sendPresence":{"post":{"tags":["🎫 Tickets"],"summary":"SendPresence","requestBody":{"content":{"application/json":{"schema":{"type":"object","properties":{"ticketId":{"type":"number"},"state":{"type":"string"}}}}}},"parameters":[{"name":"ApiID","in":"path","schema":{"type":"string"},"required":true}],"responses":{"200":{"description":"Successful response","content":{"application/json":{}}}}}}}}
```


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://ajuda.zdg.com.br/central-do-assinante/referencia-da-api/tickets.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.